Careers at Checkpoint Systems

Retail demands change. We make it happen.

At Checkpoint, we have the world´s most talented employees collaborating to shape the future of retail technology. If you are smart, motivated and want something more than a job, come join the team.

Our People, Our Innovation, and Our Solutions

These are the three assets that have made the difference since 1969 building Checkpoint´s credibility throughout Intelligence in retail.

People are our biggest and most important strength, which is why we are passionate about making Checkpoint Systems a Great Place to Work.

This is our commitment for now and for the future.

Outstanding People & Outstanding Innovation: a powerful combination.

Beyond the Job

It’s not just about working for a Global Player in the industry. We have a competitive benefits package that all employees are offered:

  • 25 days holiday, plus Bank holidays
  • Company Pension
  • Private Healthcare

We encourage a healthy work-life balance where everybody wins!

We have a dedicated team of people and are an inclusive employer, where everyone is valued and respected.

Do you think you can make a difference to our business?

If so, we'd love to hear from you!

View our open vacancies below

JOB DESCRIPTION

Role Installations and Service Co-ordinator

Salary As specified for the role - on application

Reporting to: Operations Manager and Team Leader

Primary Objective:

SERVICE: Schedule and managing incoming service calls to ensure that service calls are responded to within the stipulated customer KPIs, and that Field Service Engineers productivity is optimised.

INSTALLATIONS: Manage the supply, installation, and commissioning of EAS (Electronic Article Surveillance) and RFID (Radion Frequency Identification) equipment from initial enquiry to invoicing for selected clients as determined by Key Account Managers

Location: Checkpoint Newbury

Employment Term: Permanent

SERVICE: Key Responsibilities and Duties

Allocate incoming service calls to field service engineers.

  • Allocate Preventative Maintenance Visits (PMVs) using the correct time windows.
  • Ensure that customer SLAs are met, and engineer’s productivity is maximized.
  • Review progress of work throughout each day by making continual appropriate adjustments to deal with high priority calls and balancing these with the need to complete lower priority works.
  • Ensure that engineer’s routes follow a logical geographical path and reduce travel time as much as is possible, while at the same time maximizing the number of jobs completed each day.
  • Make judgements as to when to reassign work or deploy sub-contractor resource to achieve objectives.
  • Take account of variables such as technician expertise, likely duration of work activities, traffic, weather conditions, and spare parts availability, and use this knowledge to achieve the best outcomes.
  • May be required to process invoices for completed works and contracts.
  • Receive service calls direct from the customers and provide basic first line technical support prior to logging.
  • May be required to provide support to the Customer Service Engineering team with regards to material and spares replenishment.
  • Follow up on service calls where a second visit is required and manage this to achieve a resolution.

INSTALLATIONS : Key Responsibilities and Duties:

  • Analysis and processing of customer’s enquiries
  • Selection of sub-contractors / checkpoint engineers in line with policy
  • Management of a project programme
  • Coordination of installation and commissioning works
  • Customer satisfaction
  • Managing variations and the processing of – Orders / Deliveries / Installations & Returns
  • Processing Credits and Debits
  • Ensuring swift completion of invoicing and payment
  • Supporting Account Managers & other departments
  • Stock management with communication to the UK & European warehouse
  • Purchase ordering of stock
  • Daily and Weekly reporting

Skills and Competencies Required:

  • Understand the systems and process that are required to fulfil the needs of the Service and Installation departments
  • The ability to work as an integral part of the team and be able to provide strong administration, excellent time management and organisational skills.
  • Confident and self-motivated, able to manage daily workload and prioritize accordingly whilst supporting others. (Someone who has initiative and can work on their own without being managed daily)
  • The ability to work under pressure in a changing environment
  • Personal & Team development
  • Good geographical knowledge of the UK is essential.
  • Strong communications skills are essential written and verbal and must be able to establish a good rapport with colleagues, customers, and other departments of the business.
  • Computer and database skills and experience are essential
  • SAP user skills are desirable.
  • Microsoft Excel, – Intermediate Understanding
  • The ability to multitask in all areas of the department after training period.
  • Flexible in the hours of work to meet the needs of the operation and peak periods.
  • Attention to detail is of utmost importance as the job requires someone who can take responsibility for the fine details in the interest of both Checkpoint and the customer.
  • Proactive with the ability to manage the job function, capable of working to deadlines
  • Focused on continuous improvement and best practice.

Systems Used:

  • SAP
  • Praxedo
  • Lotus Notes
  • Customer based platforms
  • Outlook

For further information and to apply, please send your CV and covering letter to ukinfo@checkpoint.com