•RFID-driven inventory data drives distribution of orders to stores
• Store staff receives easy-to-use order information, location of items and schedule for packing for shipment or in-store pickup.
• Increased in-store productivity and customer satisfaction
Checkpoint Systems came out with a major release of the IoT software platform HALO which comes with omnichannel and task management functionality. HALO now supports in-store fulfilment of omnichannel orders, that is “buy online, pick up in store” and ship-from-store. Using RFID and accurate inventory data, HALO helps distributing the orders among stores based on availability. The HALO mobile app shows store staff the order information, helps scheduling the fulfilment, locating the items and preparing for pickup or shipment. The new functionality will increase in-store productivity, raising the Units Per Hour fulfilled, and boost sales together with customer satisfaction.
“Today, to pack an order, the store associate typically uses a printout from the ERP system to look for products in the store. Some items might be already sold, some misplaced. The associate will lose time looking for them and will sometimes have to reject the order. HALO uses near real-time inventory data and supports the associate with an easy to use app throughout the in-store fulfilment process, making it fast and efficient,” says Phil Fisher, product manager for HALO.
Inventory accuracy poses a problem for 56% of retailers who are implementing omnichannel programs, according to the market research company Forrester and the National Retail Federation. With RFID, inventory accuracy can be elevated from 65-75% to 93-99%, as found by GS1 and the ECR Community Shrinkage and On-shelf Availability Group.
“We continuously invest in logistics and IT to streamline the consumer-oriented omnichannel model. With HALO’s new in-store fulfilment functionality, we expect to further optimize operations through inventory accuracy, creating a new level of customer satisfaction”, says Daniel Muñoz, Operations Director of Desigual, the Spanish-headquartered international fashion brand.
HALO is a Software-as-a-Service platform that is part of Checkpoint’s RFID solution for retail. HALO tracks every tagged piece of merchandise across a retailer’s supply chain by collecting data from RFID readers in the stores and distribution centers. The platform synchronizes with enterprise resource planning (ERP) and warehouse management system (WMS) software, driving inventory accuracy, on-shelf availability and efficiency across the supply chain. Apart from omnichannel order fulfilment, task scheduling and locating items, store associates use HALO for cycle counts, receiving goods, replenishing shelves and display compliance.
Checkpoint Systems, a division of CCL Industries, addresses two critical issues for its customers: Improving Profitability and Improving Consumer experience. With consumer demands accelerating at an extraordinary rate driven by technology, Checkpoint recognizes the challenges faced by its customers in the rapidly evolving retail market. We deliver intelligent solutions – bringing clarity and efficiency into the retail environment anytime, anywhere. Through a unique offering of software, hardware, labels, tags and connected cloud based solutions, Checkpoint optimizes operational efficiencies through analysis of real time data captured throughout the Supply Chain and in store then translating this to clear concise actions and tasks.
We provide end-to-end solutions enabling retailers to achieve accurate real-time inventory, accelerate the replenishment cycle, prevent out-of-stocks and reduce theft, thus improving merchandise availability and the shopper’s experience. Checkpoint’s solutions are built upon 48 years of radio frequency technology expertise, innovative high-theft and loss-prevention solutions, market-leading RFID hardware, RFID software, and comprehensive labeling capabilities, to brand, secure and track merchandise from source to shelf. Checkpoint’s customers benefit from increased sales and profits by implementing merchandise availability solutions, to ensure the right merchandise is available at the right place and time when consumers are ready to buy. Checkpoint operates in every major geographic market and employs 4,500 people worldwide.