The security labels segment is projected to be the fastest-growing industrial labels type in this market in the next five years. It is being driven by increased recognition among retailers and manufacturers of the added value visible security labels now provide.
Security is a key factor and as the Christmas period fast approaches, the risks faced by retailers will inevitably increase. The 2016 Global Retail Forecast recently revealed that alcohol, food and electrical goods will be among the top shoplifting targets, so loss prevention measures will play a crucial role in stores across the country – especially with ever shrinking margins needing to be protected.
Despite the obvious advantages to protecting merchandise through security labelling, there are still myths deterring retailers from investing. Here we look to address these misconceptions and highlight the benefits that are often overlooked as a result.
By investing in an @source programme, retailers can move the non-value added labour required to secure merchandise outside the store to the most efficient location in the supply chain – the point of manufacture or in a distribution centre. This ensures chain-wide consistency, while enabling staff to concentrate on replenishing shelves and selling products, rather than spending time applying security labels. Reputable label providers will offer full consultancy support and manage vendor relations throughout the trial and tagging period.
Labels can be integrated into existing packaging lines and proven to reduce shrink, while delivering additional benefits throughout the supply chain. These include helping to increase sales and reducing out-of-stock incidents. By streamlining operations and accelerating speed-to-shelf, retailers can reduce handling costs and aid self-service formats.
According to the ECR Group, a 1% improvement in on shelf availability can lead to a sales increase of 0.5%. Loss prevention professionals can move beyond thinking that security labels are solely about theft and turn to all-purpose solutions that add value to operations. By diverting would be thieves, more products will be available on shelves for the honest shopper to purchase, by default – increasing sales.
What’s more with the vast array of RFID labels now on offer, retailers have the tools they need to enhance customer experience. RFID-based asset tracking provides the real-time status of merchandise within a business’ supply chain, allowing a retailer to identify exactly where an item is located. This solution can establish what is in the distribution centre, whether it has been placed in the store warehouse, or using a handheld reader can even inform a shop assistant where on the shop floor a particular item is, which is vital for the replenishment of goods.
Shrink due to theft represents a double-edged sword for retailers. It’s important to maintain a balance between enticing customers through good, clear branding while at the same time putting off potential shoplifters. Displaying merchandise openly is proven to increase sales, but it also makes it easier for dishonest customers to steal.
Label solutions are now smaller, more accurate and more versatile than ever. By connecting product branding and security solutions, retailers can manage artwork and branding around the placement of labels. This guarantees branding messages remain prominent for the customer, with visible security messaging incorporated into the package design and the security label being placed in an optimal detection position to ensure quicker customer checkout, improving POS deactivation while maintaining customer satisfaction levels.
It’s key to map out an accurate forecast of where a security label programme will deliver strong ROI, starting with understanding exactly how much you are losing today. This includes inaccurate inventory, time spent by employees trying to sort out an out-of-stock situations and lost sales when an item is not available for the shopper who was ready to buy. The key is understanding the big picture before starting the pilot phase, and focusing on key SKU’s.
When it comes to costs, a fully managed @source programme demonstrates its value quickly. Source tagging is proven to reduce external shrinkage by as much as 50%, at the same time ensuring merchandise is always available and on full open display to potential customers who can interact with it while they consider their purchase.
It is also worth reviewing the challenges of store staff not correctly applying anti-theft devices. Compliance issues and time spent training staff to hand apply in store are some of the pain points most associated with security labelling products in-store. However if key lines are delivered to stores already security protected, retailers can streamline in store processes, eliminate errors, improve staff efficiency - delivering a strong ROI across numerous areas of the business.
Moving beyond a temporary solution
A successful security labelling project is not a short-term solution that can be switched on and off, it should provide added value that can result in it becoming an invaluable addition to the manufacturing process and maintained throughout the products order cycle with new detection testing carried out as and when there are new products or packaging alterations. This is a sector that has rapidly advanced and with the technology now available, retailers no longer need to be deterred by myths and can confidently start working with a solution provider who can solve several specific challenges.
Checkpoint Systems, a division of CCL Industries, addresses two critical issues for its customers: Improving Profitability and Improving Consumer experience. With consumer demands accelerating at an extraordinary rate driven by technology, Checkpoint recognizes the challenges faced by its customers in the rapidly evolving retail market. We deliver intelligent solutions – bringing clarity and efficiency into the retail environment anytime, anywhere. Through a unique offering of software, hardware, labels, tags and connected cloud based solutions, Checkpoint optimizes operational efficiencies through analysis of real time data captured throughout the Supply Chain and in store then translating this to clear concise actions and tasks.
We provide end-to-end solutions enabling retailers to achieve accurate real-time inventory, accelerate the replenishment cycle, prevent out-of-stocks and reduce theft, thus improving merchandise availability and the shopper’s experience. Checkpoint’s solutions are built upon 48 years of radio frequency technology expertise, innovative high-theft and loss-prevention solutions, market-leading RFID hardware, RFID software, and comprehensive labeling capabilities, to brand, secure and track merchandise from source to shelf. Checkpoint’s customers benefit from increased sales and profits by implementing merchandise availability solutions, to ensure the right merchandise is available at the right place and time when consumers are ready to buy. Checkpoint operates in every major geographic market and employs 4,500 people worldwide.